This happens when users don’t log off properly from remote desktop by closing the Remote Desktop Client. Disconnected sessions exceed the maximum number of active sessions and prevent new sessions. Thus no one can get into the server anymore. Incase this happens, go to Run and issue “
mstsc /console” command. This will launch the same old Remote Desktop client you use every day. But when you will connect to remote desktops, it will connect you in Console Mode. Console Mode means connecting to the server as if you are right in front of the server and using the server’s keyboard and mouse. Only one person can be connected in console mode at a time. Once you get into the console mode, it shows you the regular Windows GUI. There’s nothing different about it. You can launch “Terminal Service Manager” and see the disconnected sessions and boot them out.
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